
Frequently Asked Questions
Whether you're curious about the features, battery life, maintenance tips, or troubleshooting, we’ve got you covered. We’ve compiled the most common inquiries from riders like you to help make your experience smoother and more enjoyable.
Find Your Answers
How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders are processed and shipped within 3–5 business days. You will receive a tracking number once your order has been shipped, so you can stay updated on its progress.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return your product within 30 days of receipt. Please check our return policy page for more details on conditions and instructions.
Are the electric scooters and skateboards safe to use?
Yes! All the electric scooters and skateboards we offer are thoroughly tested for safety and performance. However, we recommend wearing protective gear (helmet, pads, etc.) when riding, and always follow local traffic regulations for your safety.
How do I maintain my electric scooter or skateboard?
Regular maintenance is essential for keeping your ride in top shape. We suggest checking tire pressure, cleaning your ride after use, and charging your battery correctly. For more detailed maintenance tips, visit our dedicated Maintenance page.
How do I charge my electric scooter or skateboard?
Simply plug the charger into the charging port of your scooter or skateboard and into a standard electrical outlet. Be sure to follow the specific charging instructions provided with your product for optimal battery life.
How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your order online. You can also log into your account to view your order status.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, the order will be processed and shipped out. If you need to cancel, please contact our customer support team as soon as possible.
Do I need a driver’s license to ride an electric scooter or skateboard?
In many places, a driver’s license is not required to ride an electric scooter or skateboard. However, local laws and regulations may vary. We recommend checking your local laws to ensure you're riding legally and safely.
How do I know if an electric scooter or skateboard is right for me?
Choosing the right electric scooter or skateboard depends on factors like your riding style, terrain, and speed preferences. If you're new to electric rideables, we recommend starting with a model designed for beginners or city commuting. Feel free to contact us for personalized recommendations!
Can I upgrade the battery on my electric skateboard or scooter?
Some of our models allow for battery upgrades, while others may not. Check the product description or reach out to our support team for specific information on battery compatibility and upgrades.